- How do I register?
- Do my family members know when I locate them?
- Can AT&T FamilyMap locate a lost or stolen phone?
- Can AT&T FamilyMap locate all AT&T phones?
- How do I improve location accuracy?
Are you locating an iPhone?
Every family member that uses an iPhone (iOS 7.1+) must download the AT&T FamilyMap App from the App Store and keep it installed on their iPhone.
Phones must be on and in AT&T network coverage.
If you can't locate someone, verify that their phone is turned on and in AT&T network coverage.
Location Services should be on (GPS and Wifi).
Turning these services on can improve location accuracy. Go to the phone’s Settings to turn them on.
- Is the FamilyMap app for iPhone available in the App Store?
- How do I get more accurate locates for iPhone?
- Get the iPhone (iOS 7.1+) you want to locate.
- Open the App Store icon.
- Search for AT&T FamilyMap in the App Store.
- Open AT&T FamilyMap.
- Follow the on-screen instructions to set up.
- I want to locate my son but he keeps deleting the FamilyMap app from his iPhone. What can I do?
- Access his iPhone (iOS 7.1+)
- Open the Settings app
- Tap General
- Tap Restrictions
- Tap Enable Restrictions
- You'll be prompted to create a 4 digit passcode. Do not share this with your family member
- Toggle Deleting Apps off
- Tap Home button
- Give your son his phone back.
Register an account at familymap.att.com and then download the app designed for your device.
iPhone (iOS 7.1+) users:
Get AT&T FamilyMap from the App Store at http://appstore.com/atandtfamilymap
The AT&T FamilyMap application is preloaded on Android devices. You can access the application by visiting your phone's Main Menu or by visiting the following site on your PC: https://market.android.com/details?id=com.wavemarket.waplauncher&feature=search_result.
Use the web version on your laptop or PC at familymap.att.com.
On Blackberry devices, Windows 7 devices, and other Feature phones, the AT&T FamilyMap app is frequently available as a preload. You can also text FMAPP to 7229 to access the application on your phone.
For security reasons, phones receive a text message from AT&T FamilyMap when they become locatable. Additionally, locatable phones receive a periodic notification via text message that they can be located. These messages are received about once every two months.
Subscribers have the option of notifying a phone every time it is located in lieu of periodic notifications. To manage your preferences, click Family Notifications from the Manage Account screen.
Yes. You can signup for a FamilyMap account to locate a lost or stolen phone.
Note: The phone must be turned on and in AT&T network coverage to be located. The location will be approximate and will not be accurate enough to find a lost phone, for example, in a specific room in a house. When a phone becomes locatable, it receives a text message saying that it can be located by AT&T FamilyMap.
Most post-paid phones can be located with AT&T FamilyMap.* However, prepaid and Go phone services are not supported.
Locating an iPhone? Every family member that uses an iPhone (iOS 7.1+) must download the AT&T FamilyMap App from the App Store and keep it installed on their iPhone.
Note: If the family member you are locating has an AGPS device and is also subscribed to AT&T Smart Limits for Wireless(TM), there are times that the system will need to use the alternative location technology to locate the device and will return a location with an accuracy of a few hundred yards or more. This will occur if the family member has reached their Browsing Limit or is in a Time of Day Restriction at the same time of day you are locating them.
Yes! AT&T FamilyMap is in the Apple App Store. Get the latest version of FamilyMap for your iPhone (iOS 7.1+)!
Every family member that uses an iPhone (iOS 7.1+) must download the AT&T FamilyMap app from the App Store and keep it installed on their iPhone.
You can prevent your family member from deleting the FamilyMap app by following these steps:
Can't find an answer? You can also find additional support or post questions on the AT&T Forum.