AT&T FamilyMap

Top Questions

  • How do I register?
  • From the computer: Go to familymap.att.com and click the Get First 30 Days Free button.

    On Android: The AT&T FamilyMap application is preloaded on Android devices. You can access the application by visiting your phone's Main Menu or by visiting the following site on your PC: https://market.android.com/details?id=com.wavemarket.waplauncher&feature=search_result.

    On Blackberry devices, Windows 7 devices, and other Feature phones, the AT&T FamilyMap app is frequently available as a preload. You can also text FMAPP to 7229 to access the application on your phone.

    On iPhone: To access the full-featured mobile web app version of FamilyMap, go to https://familymap.att.com.

  • Do my family members know when I locate them?
  • For security reasons, phones receive a text message from AT&T FamilyMap when they become locatable. Additionally, locatable phones receive a periodic notification via text message that they can be located. These messages are received about once every two months.

    Subscribers have the option of notifying a phone every time it is located in lieu of periodic notifications. To manage your preferences, click Family Notifications from the Manage Account screen.

  • Can AT&T FamilyMap locate a lost or stolen phone?
  • Yes. You can signup for a FamilyMap account to locate a lost or stolen phone.

    Note: The phone must be turned on and in AT&T network coverage to be located. The location will be approximate and will not be accurate enough to find a lost phone, for example, in a specific room in a house. When a phone becomes locatable, it receives a text message saying that it can be located by AT&T FamilyMap.

  • Can AT&T FamilyMap locate all AT&T phones?
  • Most post-paid phones can be located with AT&T FamilyMap.* However, prepaid and Go phone services are not supported.

    Locating an iPhone? Install the free AT&T Check-In companion app on the iPhone you locate. It's required when using FamilyMap to locate iPhone 5. In addition, your family members can check-in to a location on a map and send it to you via text message. AT&T Check-In also improves the location accuracy for any iPhone you are locating with FamilyMap......

    Note: If the family member you are locating has an AGPS device and is also subscribed to AT&T Smart Limits for Wireless(TM), there are times that the system will need to use the alternative location technology to locate the device and will return a location with an accuracy of a few hundred yards or more. This will occur if the family member has reached their Browsing Limit or is in a Time of Day Restriction at the same time of day you are locating them.

  • How do I improve location accuracy?
    1. Are you locating an iPhone?

      We recommend that you install and register the free AT&T Check-In app. This app improves AT&T FamilyMap location accuracy for any iPhone being located. It is required if you are using FamilyMap to locate an iPhone 5 from your account.

    2. Phones must be on and in AT&T network coverage.

      If you can't locate someone, verify that their phone is turned on and in AT&T network coverage.

    3. Location Services should be on (GPS and Wifi).

      Turning these services on can improve location accuracy. Go to the phone’s Settings to turn them on.

  • Is the FamilyMap app for iPhone available in the App Store?
  • The FamilyMap is no longer available on the App Store, but you can access the most updated version FamilyMap at https://familymap.att.com from your iPhone Safari web browser.

    If you have already downloaded the AT&T FamilyMap app from the App Store, you can continue using it. Unless you remove the app, it will remain on your iPhone. Because AT&T FamilyMap updates will no longer be available in the App Store, it is recommended that you move to the enhanced mobile web app to ensure that you continue to have the best experience finding your loved ones. You can find it here: https://familymap.att.com.

  • How do I get more accurate locates for iPhone?
  • To locate iPhones as accurately as possible, download the AT&T Check-In app. It's free, easy, and we'll help you do it.

    1. Get the iPhone you want to locate.
    2. Open the App Store icon.
    3. Search for AT&T Check-In in the App Store.
    4. Open AT&T Check-In.
    5. Follow the on-screen instructions to set up.
  • Will my service continue now that the iPhone FamilyMap application is no longer available in the iTunes AppStore?
  • Yes. Your service, including any schedule alerts you have created, and monthly subscription will continue uninterrupted.

Help Topics

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