AT&T FamilyMap

Top Questions

  • How do I register?
  • Register an account at familymap.att.com and then download the app designed for your device.

    iPhone users:
    Get AT&T FamilyMap from the App Store at http://appstore.com/atandtfamilymap

    Android users:
    The AT&T FamilyMap application is preloaded on Android devices. You can access the application by visiting your phone's Main Menu or by visiting the following site on your PC: https://market.android.com/details?id=com.wavemarket.waplauncher&feature=search_result.

    Web users:
    Use the web version on your laptop or PC at familymap.att.com.

    Other users:
    On Blackberry devices, Windows 7 devices, and other Feature phones, the AT&T FamilyMap app is frequently available as a preload. You can also text FMAPP to 7229 to access the application on your phone.

  • Do my family members know when I locate them?
  • For security reasons, phones receive a text message from AT&T FamilyMap when they become locatable. Additionally, locatable phones receive a periodic notification via text message that they can be located. These messages are received about once every two months.

    Subscribers have the option of notifying a phone every time it is located in lieu of periodic notifications. To manage your preferences, click Family Notifications from the Manage Account screen.

  • Can AT&T FamilyMap locate a lost or stolen phone?
  • Yes. You can signup for a FamilyMap account to locate a lost or stolen phone.

    Note: The phone must be turned on and in AT&T network coverage to be located. The location will be approximate and will not be accurate enough to find a lost phone, for example, in a specific room in a house. When a phone becomes locatable, it receives a text message saying that it can be located by AT&T FamilyMap.

  • Can AT&T FamilyMap locate all AT&T phones?
  • Most post-paid phones can be located with AT&T FamilyMap.* However, prepaid and Go phone services are not supported.

    Locating an iPhone? Every family member that uses an iPhone must download the AT&T FamilyMap App from the App Store and keep it installed on their iPhone.

    Note: If the family member you are locating has an AGPS device and is also subscribed to AT&T Smart Limits for Wireless(TM), there are times that the system will need to use the alternative location technology to locate the device and will return a location with an accuracy of a few hundred yards or more. This will occur if the family member has reached their Browsing Limit or is in a Time of Day Restriction at the same time of day you are locating them.

  • How do I improve location accuracy?
    1. Are you locating an iPhone?

      Every family member that uses an iPhone must download the AT&T FamilyMap App from the App Store and keep it installed on their iPhone.

    2. Phones must be on and in AT&T network coverage.

      If you can't locate someone, verify that their phone is turned on and in AT&T network coverage.

    3. Location Services should be on (GPS and Wifi).

      Turning these services on can improve location accuracy. Go to the phone’s Settings to turn them on.

  • Is the FamilyMap app for iPhone available in the App Store?
  • Yes! AT&T FamilyMap is in the Apple App Store. Get the latest version of FamilyMap for your iPhone!

  • How do I get more accurate locates for iPhone?
  • Every family member that uses an iPhone must download the AT&T FamilyMap app from the App Store and keep it installed on their iPhone.

    1. Get the iPhone you want to locate.
    2. Open the App Store icon.
    3. Search for AT&T FamilyMap in the App Store.
    4. Open AT&T FamilyMap.
    5. Follow the on-screen instructions to set up.
  • I want to locate my son but he keeps deleting the FamilyMap app from his iPhone. What can I do?
  • You can prevent your family member from deleting the FamilyMap app by following these steps:

    1. Access his iPhone (iOS 7+)
    2. Open the Settings app
    3. Tap General
    4. Tap Restrictions
    5. Tap Enable Restrictions
    6. You'll be prompted to create a 4 digit passcode. Do not share this with your family member
    7. Toggle Deleting Apps off
    8. Tap Home button
    9. Give your son his phone back.

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