Top Questions
- How do I register?
- Do my family members know when I locate them?
- Can AT&T FamilyMap locate a lost or stolen phone?
- Does AT&T FamilyMap work on all AT&T phones?
- Is the FamilyMap app for iPhone available in the App Store?
- Will my service continue now that the iPhone FamilyMap application is no longer available in the iTunes AppStore?
From the computer: Go to familymap.att.com and click the Get First 30 Days Free button.
On Android: The AT&T FamilyMap application is preloaded on Android devices. You can access the application by visiting your phone's Main Menu or by visiting the following site on your PC: https://market.android.com/details?id=com.wavemarket.waplauncher&feature=search_result.
On Blackberry devices, Windows 7 devices, and other Feature phones, the AT&T FamilyMap app is frequently available as a preload. You can also text FMAPP to 7229 to access the application on your phone.
On iPhone: To access the full-featured mobile web app version of FamilyMap, go to https://familymap.att.com.
For security reasons, phones receive a text message from AT&T FamilyMap when they become locatable. Additionally, locatable phones receive a periodic notification via text message that they can be located. These messages are received about once every two months.
Subscribers have the option of notifying a phone every time it is located in lieu of periodic notifications. To manage your preferences, click Family Notifications from the Manage Account screen.
Yes. You can signup for a FamilyMap account to locate a lost or stolen phone.
Note: The phone must be turned on and in AT&T network coverage to be located. The location will be approximate and will not be accurate enough to find a lost phone, for example, in a specific room in a house. When a phone becomes locatable, it receives a text message saying that it can be located by AT&T FamilyMap.
Yes. While any post-paid FamilyMap phone can be located with AT&T FamilyMap, the most accurate locations available are with A-GPS (Assisted GPS) phones* that use the FamilyMap network and have a clear line of sight to GPS satellites (e.g. outdoors or on a car dashboard). Devices not in a clear line of sight to GPS satellites or non A-GPS devices may return a locate via network triangulation with an accuracy of a few hundred yards to a few miles.
Note: Prepaid and Go Phone services are not supported.
For a list of A-GPS phones, visit http://www.wireless.att.com.
Note: If the family member you are locating has an AGPS device and is also subscribed to AT&T Smart Limits for Wireless(TM), there are times that the system will need to use the alternative location technology to locate the device and will return a location with an accuracy of a few hundred yards or more. This will occur if the family member has reached their Browsing Limit or is in a Time of Day Restriction at the same time of day you are locating them.
The FamilyMap is no longer available on the App Store, but you can access the most updated version FamilyMap at https://familymap.att.com from your iPhone Safari web browser.
If you have already downloaded the AT&T FamilyMap app from the App Store, you can continue using it. Unless you remove the app, it will remain on your iPhone. Because AT&T FamilyMap updates will no longer be available in the App Store, it is recommended that you move to the enhanced mobile web app to ensure that you continue to have the best experience finding your loved ones. You can find it here: https://familymap.att.com.
Yes. Your service, including any schedule alerts you have created, and monthly subscription will continue uninterrupted.
Help Topics
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